Refund policy

Return and Refund Policy

You may request a return within 14 days after receiving your item. To be eligible, the item must be in the same condition as received, with all included parts and accessories. Original tags or packaging are not required for second-hand items. Proof of purchase is required.

To start a return, contact us at support@topsurplus.ca before sending or bringing the item back. Returns may be made by mail or in person by appointment at 210 Silver Star Boulevard, Unit 862, Scarborough, ON M1V 5J9. The buyer is responsible for return shipping or other return transportation costs. Items returned without contacting us first may not be accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us promptly if it is defective, damaged, or incorrect so we can review the issue.

Exceptions
Custom or personalized orders and items explicitly marked final sale cannot be returned. Sale items and gift cards are not returnable, except where applicable law requires otherwise.

Refunds
We will notify you after receiving and inspecting your return. If approved, your refund will be issued to the original payment method and processed within one week of our receipt of the returned item. Your bank or card issuer may need additional time to post the refund.

For return questions, contact support@topsurplus.ca.

 

Exchanges
We do not offer direct exchanges. If you would like a different item, request a return under this policy and place a separate order once the return is accepted.