Shipping policy

This policy explains our local delivery service and return arrangements.

Local delivery

• Delivery area: We deliver to eligible postal areas in Toronto and the GTA, Ottawa and Gatineau, and towns along the Highway 401/416 and Highway 7 routes between Toronto and Ottawa. Check your postal code on our Delivery Area & Postal Code Checker. Delivery availability for your items and the complete delivery address are confirmed at checkout.
• Delivery timing: Orders are typically delivered within 4–7 business days. Timing depends on item availability and delivery schedules.
• Delivery fees: Orders of CAD $40 or more qualify for free delivery within our delivery area. Orders under CAD $40 have a CAD $20 delivery fee.
• Scheduling: We will contact you after your order to arrange a delivery date and time. We will inform you of significant delays.

Returns and refunds

Return requests must be made within 14 days after receiving your item. To be eligible, the item must be in the same condition as received, with all included parts and accessories. Proof of purchase is required. Contact us before sending or bringing an item back.

Returns may be made by mail or in person by appointment at 210 Silver Star Boulevard, Unit 862, Scarborough, ON M1V 5J9. The buyer is responsible for return shipping or other return transportation costs. We do not offer direct exchanges. Please see our Return and Refund Policy for full details.

If your item is defective, damaged, or incorrect, contact us promptly so we can review the issue. If a return is approved, the refund will be issued to the original payment method and processed within one week of our receipt of the returned item. Your bank or card issuer may need additional time to post the refund.

Order updates and contact

You will receive an order confirmation email after checkout. We will provide order updates by email or phone. For assistance, email support@topsurplus.ca or call 647-447-4866.