Name: Heavy-Duty Retail Shelving Unit
Brand: Top Surplus
Price: 80.0 CAD
Availability: InStock

Question 1

How long will it take to receive my order?

Accepted Answer

Typically, our furniture deliveries take 4-7 days, as we move from Ottawa to Toronto once a week. If you need urgent assistance or require a quicker delivery, feel free to reach out to us via WhatsApp or Messages, and we’ll do our best to accommodate your needs.

Question 2

Do You only ship to Ontario?

Accepted Answer

Yes, we currently only ship within Ontario, focusing on the areas between Brampton, Toronto, Ottawa, and Gatineau. Popular cities we serve along this route include Mississauga, Scarborough, Oshawa, Peterborough, Kingston, and Nepean. Please note that certain items are only available for specific locations—either at our Scarborough or Ottawa branch. Check our listings for availability or feel free to contact us for more details!

Question 3

How can I track my order?

Accepted Answer

We’re currently working on implementing a full tracking system for your convenience. As a local delivery service, we provide order updates via phone—you’ll receive notifications through calls or messages about the status of your delivery. If you have any questions or need more information about your order, feel free to reach out to us directly!

Question 4

When are your store hours?

Accepted Answer

We apologize for any inconvenience! While we work 7 days a week to manage deliveries between Toronto and Ottawa, we currently don’t have the capacity to staff both locations full-time as we are still growing our business. Rest assured, we’re planning to establish regular hours in the future as we continue to expand. In the meantime, please reach out to us via live chat or phone to confirm availability—we’re here to assist!

Question 5

Where do I select a delivery time to receive my order?

Accepted Answer

At checkout, you’ll have the option to select a delivery time for your order. We will do our best to follow the time frame you choose. However, we kindly ask for your understanding as traffic and other uncontrollable delays may occasionally affect our schedule. If any issues arise, we’ll communicate with you directly to keep you informed and work to resolve them promptly.

Question 6

Where are your locations?

Accepted Answer

Scarborough210 Silver Star Boulevard, Unit 862Toronto, OntarioM1V 5J9Ottawa496 Bronson AvenueCentertown, OttawaK1R 6J8Feel free to visit or contact us for more details!

Question 7

Do you accept pick-up & delivery for all items?

Accepted Answer

We offer both pickup and delivery for all items. You can find our store locations listed in the footer of our website. Plus, don’t forget—all orders over $40 qualify for free delivery! Let us know if you have any questions or need assistance with your order.

Question 8

Do you take cash?

Accepted Answer

Yes, we accept cash on delivery! Simply select this option at checkout if you prefer to pay after we deliver your order. There’s no extra charge for this service, making it a convenient option for our customers.

Question 9

Are your prices negotiable?

Accepted Answer

We’re open to reasonable negotiations! However, all price adjustments must be agreed upon before delivery. To discuss your offer, please reach out to us through our contact number or via live chat—we’ll be happy to work with you to make arrangements.

Question 10

What is your return policy?

Accepted Answer

You can return an item for a full refund within 14 days of purchase, provided it is in its original condition.Returns must be made to one of our pickup locations. If you require us to pick up the item from your home, there will be a $10+ pickup fee, depending on your location. Please contact us to arrange the return and confirm the pickup details if needed!

Question 11

Can I exchange an item?

Accepted Answer

You can exchange an item within 14 days of purchase. If you need to make an exchange, please ensure the item is in its original condition and contact us to initiate the process. We’re here to help!Exchanges must be made to one of our pickup locations. If you require us to pick up the item from your home, there will be a $10+ pickup fee, depending on your location. Please contact us to arrange the return and confirm the pickup details if needed!

Heavy-Duty Retail Shelving Unit

Heavy-Duty Retail Shelving Unit

Condition: Good

Shipping & Returns

Customer Reviews

Frequently Asked Questions